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You are here: Home > Return Policy
How do I return an item?

Customers Must Call Customer Service Before Retuning Any Products To Receive Authorization For Returns.  Any Items Returned Without Authorization Will Be Refused.

RETURN POLICY:
  1. Returns will not be accepted without prior approval. Upon approval, all products must be returned and in the original packing materials including inner cartons. All products must also be returned in their original condition with the original packing materials, and in resellable condition.  Products that are returned and are not in compliance with company policy are subject to refusal.
  2. Returns must be made within 10 days of the date of receipt, and will be subject to a 25% restocking fee.  Shipping cost to customer will not be reimbursed.  Reimbursement will equal 75% of the product cost only.
  3. Misused or abused products are not subject to return. Balloons that have been punctured or cut will not be accepted.  Bags of balloons that have been opened will not be accepted.
  4. Damaged and/or defective products will be replaced or credited at the discretion of the Customer Care Department, and must fall within the 30 day return policy.
  5. Credit due will be applied to your account after receipt and evaluation of said merchandise.

REFUSED or UNDELIVERABLE SHIPMENTS:
Shipments refused or deemed undeliverable by either UPS or FED EX are subject to a 25% restocking fee plus the freight charges (both to the customer and return to us) associated with sending your order.

LIABILITY: BalloonSupply.com is not liable for the misuse of it's products which are sold to the end client.  Your sole and exclusive remedy against BalloonSupply.com is limited to the return and replacement of said merchandise. You shall have no right against BalloonSupply.com for incidental or consequential damages.








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